Safe Hub FAQ

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Safe Hub's Policies have been carefully established in an effort to follow American Red Cross training guidelines and to further support our instructors, as well as location partners.

Safe Hub reserves the right to cancel classes if Red Cross course minimums are not met. In the event a class is cancelled, registered participants will be offered a different class at no additional charge.

7 DAY CANCELLATION POLICY:

No cancellations are allowed within 7 days of scheduled appointments. A $25 cancellation fee will be charged for any CPR/BLS appointments cancelled prior to 7 days of scheduled appointment. A 25% administrative fee will be charged for any Lifeguard course cancelled prior to 7 days of scheduled course. Any customer who purchases a course within 72 hours prior to the start date agrees that their purchase/sale is final.

If you must cancel, please contact our main office directly at (813) 304-6305 or safehubsafety@outlook.com

72 HOUR RESCHEDULE POLICY:

A $50 reschedule fee will be charged for any appointments rescheduled within 72 hours of the scheduled class. If you need to reschedule within 72 hours, please contact our main office.

NO-SHOW POLICY:

If a registered participant is a 'no-show' and absent from their scheduled class, the participant will not receive a refund of any kind. The class may only be rescheduled with the $50 reschedule fee.

CPR VS. BLS:

Please note that CPR courses do not satisfy BLS (Basic Life Support) requirements for healthcare providers. The cancellation fee above will apply for any cancelled courses.

AMERICAN RED CROSS VS AHA:

Prior to registration, please confirm the type of course you need (CPR vs BLS) and that American Red Cross (vs AHA) is accepted by your organization.

CERTIFICATION CARD POLICY:

Most certifications take 2-3 business days to receive electronically via email, directly from the American Red Cross. A $15 fee will be charged if a participant requests a certificate to be issued within 48 hours of the registered class.

FAILED COURSE POLICY:

There is no refund for any student who does not pass a course. If a student does not pass, they will not be granted any form of refund and would need to re-enroll for a course.

VISITOR POLICY:

Only registered class participants are allowed in the classroom during training. Children are not permitted unless they are registered in the course.

ONLINE-ONLY COURSES:

Please note that there are no refunds allowed for online-only classes. Once an online-only class has been purchased, a link to access the Red Cross class will be issued shortly after.

NOTE:

Safe Hub reserves the right to cancel Red Cross classes as needed. In the event a class is cancelled, registered participants will be offered a different class at no additional charge.

These policies are subject to change. VIRTUAL LEARNING POLICIES

VIRTUAL POLICIES TERMS & CONDITIONS:

1. I knowingly and fully assume all risks associated with the course or service, including swimming and other water-related activities. I hereby, for myself, my child/children, our heirs, administrators, executors, and personal representatives forever waive, release, and discharge any and all rights and claims for damages and losses, whether monetary or otherwise compensatory, that I or my child may have against: (i) Safe Hub Co. and its Directors; and (ii) any affiliated Training Facility; and (iii) executive directors, owners, managers, employees, members, representatives, and agents; and (iv) all instructors, participants, organizers, planners, and volunteers;
2. The registered/undersigned participant, representative, parent, and/or guardian does hereby represent that he/she, in truth, acting in such a capacity and agrees to save and Hold Harmless and indemnify each and all liability, loss, cost, or damage whatsoever which may be imposed upon said parties because of any defect in or lack of such capacity to so act, and release said parties on behalf of myself, the participant, or minor.
3. I authorize Safe Hub to use my contact information to communicate any schedule updates and announcements. 

PRIVACY POLICY

OUR COMMITMENT TO PRIVACY

Safe Hub respects the privacy of every visitor to our websites. Your privacy is a priority, and we go to great lengths to protect it. This Privacy Policy describes how we collect and use information about our online visitors. We know you care about your information and we want you to be fully informed about our practices.

This Policy may be changed or updated from time to time. By visiting our website, you accept the practices described in this Policy.

THE DATA WE COLLECT

Our website provides a convenient way for you to access our services and learn about important opportunities, products, and events. We collect information about our online visitors both directly from our visitors and indirectly from other companies that provide data to us. We use this information to communicate with our supporters and clients and process their transactions. We do not sell it to other organizations.

When you use our website to register for a class or special event, sign up to volunteer, apply for a job, or make a donation, we may ask you for your name, address, phone number(s), and other information relevant to the transaction. We will ask for standard credit card information when you make a financial donation, pay for a class, or make a purchase.

We obtain information about our online visitors from other sources as well. For example, we engage vendors that provide contact information and other data. We use this data to help us engage with people who may be interested in participating in Safe Hub activities.

We also collect non-personal information about our online visitors using “cookies”, pixels, web beacons, and other technologies that operate automatically when you visit our website. We use this information to give our website visitors a more relevant online experience and to help us make website improvements. The information helps us understand which parts of our websites are the most popular, where our online visitors are going, and how long they spend there. If you do not want us to collect information using cookies, you can disable this function in your browser. If you block cookies from us, however, you may not be able to see personalized content and our website may not function optimally.

When you give us permission, we have access to, but will not collect or store, your contact list, including phone numbers and images.